1. Collection of Personal and Health Information

We collect personal information necessary to provide psychotherapy services, including:

• Your name, contact information, and demographic details.

• Health history, mental health concerns, treatment plans, and progress notes.

• Information from previous healthcare providers, if relevant and authorized by you.

We collect this information directly from you, and with your consent, from third parties (e.g., other healthcare providers) when required.

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2. Use of Personal and Health Information

The personal and health information we collect is used for the following purposes:

• To provide psychotherapy services, including assessments, treatment, and follow-up.

• To maintain accurate health records.

• To communicate with you about appointments, billing, and any necessary updates.

• To comply with legal and regulatory obligations related to healthcare practices.

• To improve the quality of care and enhance your therapeutic experience.

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3. Confidentiality and Security

All personal and health information is treated with the utmost confidentiality. We implement physical, administrative, and technical safeguards to protect your information from unauthorized access, disclosure, or misuse. Your personal and health information is stored securely and will not be shared without your written consent, except where required by law (e.g., to prevent harm, in cases of abuse, or when ordered by a court).

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4. Disclosure of Information

Your personal and health information may be disclosed without your consent in the following circumstances:

• With your consent: We may share your information with other healthcare providers, such as doctors, psychiatrists, or specialists, if it is necessary for your treatment.

• Legal or safety obligations: We may disclose information if we are required to do so by law or if there is a risk of harm to yourself or others.

• In the event of an emergency: We may disclose information in case of emergency situations, or as mandated by health regulations.

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5. Your Rights Regarding Your Information

You have the right to:

• Access and request a copy of your personal and health information.

• Request corrections to your information if you believe it is inaccurate or incomplete.

• Withdraw consent for specific uses of your information (except in cases where withdrawal would affect the provision of necessary care).

• Ask for information on how your personal data is handled, stored, and protected.

To access or modify your personal information, please contact us directly at [contact information].

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6. Data Retention

We retain your personal and health information for a period that is consistent with legal and professional obligations. This is typically at least 10 years after your last session (or for minors, until they reach the age of 25). After this period, your records will be securely destroyed.

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7. Cookies and Website Analytics

If you visit our website, we may collect information through cookies and web analytics tools. This data is used to improve the user experience, monitor website usage, and analyze traffic patterns. You can manage cookie preferences through your browser settings.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date noted. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

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9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal and health information, please contact us at:

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The Healing Mosaic

Info@TheHealingMosaic.com

(289) 201-1916

 

​Consent to Privacy Policy

By using our services, you consent to the collection, use, and disclosure of your personal and health information as outlined in this Privacy Policy.

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This Privacy Policy is designed to comply with Ontario’s Personal Health Information Protection Act (PHIPA) and relevant privacy legislation, ensuring that your personal and health information is handled with care, respect, and transparency.